Add products to an Order

Procedure: Expanding Orders via Telephone

Objective: To manage the addition of items to an active order while ensuring logistical availability.

1. Access and Localization

• Open the Ordering Tool: Log in to the central sales management system.

• Locate the Order: Ask the customer for their order number or ID. Use the search function to find the current order (it must be in "Pending" or "In Preparation" status).

2. Inventory Verification

• Check Availability: Before confirming the addition, search for the medication in the inventory.

• Proximity Filter: If the product is not at the original branch, check for stock at the nearest store to coordinate the delivery or internal transfer.

3. Update and Closure

• Add to Order: Once stock is confirmed, link the new medications to the existing order.

• Final Confirmation: Inform the customer of the new total balance and the updated estimated delivery time before ending the call.

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Critical Note: Do not confirm the addition to the customer until the system validates that the nearest store has the physical stock reserved.