Network Connectivity Issues – Troubleshooting Guide

If you're experiencing network connectivity issues and are unable to access the internet from your office, follow the steps below to troubleshoot and resolve the problem:

Step 1: Check Network Cables and Connections

• Ensure that all network cables are securely connected to both your computer and the wall or docking station. A loose or disconnected cable can prevent internet access.
• If you’re using a Wi-Fi connection, ensure that your Wi-Fi is turned on and connected to the correct network.

Step 2: Verify Network Availability

• Confirm that other devices in your office (e.g., phone, other computers) are also experiencing network issues. If so, the issue might be with the office network rather than your device.
• If you're on a wireless network, check if other wireless devices can connect. If multiple devices are experiencing issues, there may be an outage or problem with the network itself.

Step 3: Restart Your Computer and Network Equipment

• Restart your computer to refresh your network connection.
• If you're using a wired connection, try restarting your router or switch (if applicable). Unplug the power cord for 30 seconds and then plug it back in.

Step 4: Disable VPN or Proxy

• If you are connected to a VPN or using a proxy, disable them and check if the internet connection improves. Sometimes these services can interfere with network connectivity.

Step 5: Contact IT Support

• If you have followed the above steps and are still experiencing network connectivity issues, contact the IT Help Desk for further assistance. Be sure to mention the steps you’ve already tried when submitting your support ticket.

By following these steps, you can resolve many common network connectivity issues quickly, ensuring minimal disruption to your work.